The Student Technology Assistance Program (STAP) includes two main job positions: office managers and technicians. The office managers run the personal relations side of the program. For example, as an office manager, one’s tasks could include emailing teachers, helping students with iPad issues, and greeting parents and teachers with a smile on their face.
Some of the responsibilities include Mass Notification—the system that notifies families about school announcements—app purchasing, and scheduling school visits. Teachers can request apps they would like to purchase for their classes, and the office managers will handle the process. Generally, office managers are the communicators between departments in the program.
In STAP, many of our members hold the position of office manager, including the members in my department. In our program, office managers are responsible for organizing school visits, managing the help desk, making sure the techs complete their given tasks, sending out mass notifications, answering our help desk phone, and many other duties.
We focus on developing soft skills, such as communication and conflict management, for our office managers to prepare them with the necessary skills to be successful after high school. I oversee the office managers in STAP to ensure that they are developing their soft skills and all having different opportunities to do so.